FAQs
Where do you get your seashells?
We source our seashells from all over the world. Each type of seashell is unique to a limited geographic region, so we import from many areas to offer you the broadest selection possible.
How do you measure your shells and/or starfish and other such products?
We measure our products by their longest points, from end to end.
Where can I buy shells at retail prices?
We have thousands of retailers across the globe that carry our products. However, If you happen to be in South Texas near Los Fresnos and Port Isabel, feel free to visit one of our local retail stores: Bobz World or Bobz Castle.
Do you have a showroom?
We maintain a large showroom of our products at our corporate headquarters in San Benito, Texas.
How do I get a catalog?
Call us at (956) 554-4500 or email us at customerservice@usshell.com
Why do I have to register?
We require a registration process because we are a wholesale-only company. This is done to protect our wholesale accounts and to keep the prices visible to legitimate merchants.
What is the minimum order amount?
As a wholesale distributor, we require a minimum order of $100.
Can I order less than the minimum order?.
Since we are a wholesale distributor, are prices are listed at wholesale value. Therefore, we do not process orders less than the required minimum amount of $100.
How do you ship your products?
We primarily ship via FedEx but we can ship based on your preferences in most cases. Please contact us if you have any specific requirements with your shipment(s).
How fast do you ship?
Most orders will ship within 3-5 business days or sooner if possible. You can always specify a ship date, cancel date, or arrival date on your order and we will do our best to get your order to you.
How can I cancel an order that has already been processed?
Our goal is customer satisfaction and we understand that anything can occur while your order is in-progress. Order cancellations must be made by phone immediately to ensure a timely response.
We measure our products by their longest points, from end to end.
Where can I buy shells at retail prices?
We have thousands of retailers across the globe that carry our products. However, If you happen to be in South Texas near Los Fresnos and Port Isabel, feel free to visit one of our local retail stores: Bobz World or Bobz Castle.
Do you have a showroom?
We maintain a large showroom of our products at our corporate headquarters in San Benito, Texas.
How do I get a catalog?
Call us at (956) 554-4500 or email us at customerservice@usshell.com
Why do I have to register?
We require a registration process because we are a wholesale-only company. This is done to protect our wholesale accounts and to keep the prices visible to legitimate merchants.
What is the minimum order amount?
As a wholesale distributor, we require a minimum order of $100.
Can I order less than the minimum order?.
Since we are a wholesale distributor, are prices are listed at wholesale value. Therefore, we do not process orders less than the required minimum amount of $100.
How do you ship your products?
We primarily ship via FedEx but we can ship based on your preferences in most cases. Please contact us if you have any specific requirements with your shipment(s).
How fast do you ship?
Most orders will ship within 3-5 business days or sooner if possible. You can always specify a ship date, cancel date, or arrival date on your order and we will do our best to get your order to you.
How can I cancel an order that has already been processed?
Our goal is customer satisfaction and we understand that anything can occur while your order is in-progress. Order cancellations must be made by phone immediately to ensure a timely response.
Please Note: Expedited orders that are canceled will incur a 25% restocking fee plus freight charges.
Do you have a question(s) that was left unanswered by our FAQs? Email us your question(s) to customerservice@usshell.com and we will respond to you as soon as possible.
